Course Content

Course Content


You can use the following expressions depending on the situation:

  • Thank you sincerely!
  • That's extremely thoughtful of you.
  • Thank you very much! Note: this statement can also be used sarcastically to convey the opposite meaning.
  • Thank you very much; I really appreciate it.
  • You are quite helpful.
  • Thank you for going out of your way to assist me.
  • Thank you very much!

  • Listen and be understanding.
  • Avoid negative words - instead use positive words in a negative form.
  • Say the magic word: Sorry.
  • Use little words to soften your statements.
  • Avoid 'finger pointing' statements with the word 'you'

"Please," "Thank you," and "Excuse me" are all polite words. When I need another person's attention, I say "excuse me." When I wish to talk to someone else, I can use my words to say "Excuse me." I wait for the other person to glance at me, move, or talk to me before saying "Excuse me."

  • Could you…?" We often use "could" when making requests in English.
  • "I was wondering if…"
  • "By any chance…"
  • "Do you mind if…?"
  • "What if…?"
  • "Pardon me?"
  • "Sorry to bother you"

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