What are some ways to respond to reviews?

Responding with a thank you letter Responding with an email that includes a discount code for the customer Responding with an email that includes an apology for any inconvenience caused by the product or service, if that is what you are looking for.

Course Content

Introduction to Google My Business

14m 7s

How to use LearnVern

3m 20s

Setup of Google my Business

18m 34s

View Plan

5m 56s

Creating Post

11m 33s

Creating Post - Image Creation

4m 53s

Creating Info

10m 49s

Update Your Products

3m 51s

Description & Other Updates

6m 44s

Creating Insights

11m 41s

Measure Your Business Analytics

6m 49s

GMB Profile Ranking

7m 1s

Dealing with Reviews

6m 22s

Dealing with Negative Reviews

6m 46s

Updating Photos

5m 7s

Updating Products

10m 4s

Updating Services

9m 30s

Various User Page Roles

7m 20s

Creating Google My Business Account

16m 15s

Writing Your Google My Business Description

8m 5s

Creating Google My Business Website

12m 54s

Citations & Types of Citations

11m 1s

Citation Audit

7m 32s

Ranking Factors and Checklist

11m 36s

Running Google My Business Ads/ Local Business Ads

8m 26s

Assignment of Google My Business

3m 25s

Quiz : Google My Business

Course Wrap up

2m 8s

Dealing with Reviews

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Discussion

Course Content

Introduction to Google My Business

14m 7s

How to use LearnVern

3m 20s

Setup of Google my Business

18m 34s

View Plan

5m 56s

Creating Post

11m 33s

Creating Post - Image Creation

4m 53s

Creating Info

10m 49s

Update Your Products

3m 51s

Description & Other Updates

6m 44s

Creating Insights

11m 41s

Measure Your Business Analytics

6m 49s

GMB Profile Ranking

7m 1s

Dealing with Reviews

6m 22s

Dealing with Negative Reviews

6m 46s

Updating Photos

5m 7s

Updating Products

10m 4s

Updating Services

9m 30s

Various User Page Roles

7m 20s

Creating Google My Business Account

16m 15s

Writing Your Google My Business Description

8m 5s

Creating Google My Business Website

12m 54s

Citations & Types of Citations

11m 1s

Citation Audit

7m 32s

Ranking Factors and Checklist

11m 36s

Running Google My Business Ads/ Local Business Ads

8m 26s

Assignment of Google My Business

3m 25s

Course Wrap up

2m 8s

FAQs

Responding with a thank you letter
Responding with an email that includes a discount code for the customer
Responding with an email that includes an apology for any inconvenience caused by the product or service, if that is what you are looking for.

The first step is to accept the fact that there will always be negative reviews. It is up to you how you choose to deal with them. The second step is to be able to identify the reviews that are worth reading. The most important thing you need to do is make sure that the reviews come from someone with a similar background as you. If it comes from a person without any experience, they might not have anything useful to say. The third step is to decide where you will find reviews. There are a number of ways to find reviews. One way is by using social media where there are many review sites available, such as TripAdvisor.

Some tips for dealing with bad reviews in Google my business:

Understand your audience - who they are and what they want
Respond to the review - whether it is an email, phone call, or social media post
Be transparent about the issue and how you plan to fix it
Offer a solution

To remove your negative reviews from google my business, you will have to contact Google. They will offer you a limited number of options but they are not guaranteed to work.

The best way to handle positive reviews is to take them in stride and not let them go to your head. While it is easy for us humans to get carried away with the praise, it is important that you don't get too high on your own supply.