The difference between customer service and customer success can be found in what they focus on:
- Customer service focuses on resolving issues that arise during the course of business interactions, whereas
- Customer success focuses on creating long-term relationships with customers by providing value through every part of the journey.The difference between customer service and customer success can be found in what they focus on:
- Customer service focuses on resolving issues that arise during the course of business interactions, whereas
- Customer success focuses on creating long-term relationships with customers by providing value through every part of the journey.
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