FAQs

There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

There are many ways to prepare for an interview, but some of the most effective ones include:

  • reading about the company
  • researching about their products or services
  • practicing your answers
  • checking out their website

  • How would you define good customer service?
  • What appeals to you about this role?
  • What's the best customer service you've ever received?
  • Can you tell me about a time when you received poor customer service?

The best questions to ask a customer service representative are those that are relevant to the customer’s issue. For example, if a customer is complaining about a product, asking them how their experience has been with the product will be more relevant than asking them what they think of it.

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