There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.
In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.
There are many ways to prepare for an interview, but some of the most effective ones include:
reading about the company
researching about their products or services
practicing your answers
checking out their website
How would you define good customer service?
What appeals to you about this role?
What's the best customer service you've ever received?
Can you tell me about a time when you received poor customer service?
The best questions to ask a customer service representative are those that are relevant to the customer’s issue. For example, if a customer is complaining about a product, asking them how their experience has been with the product will be more relevant than asking them what they think of it.
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What types of questions can ask for freshers in interview.
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