Effective Communication in Sales > Sales Communication Structure

How to Start a Conversation with Customer ?

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  • Take note of anything pleasant. Observing something nice is the polar opposite of the "we're all in this together" discussion opener.
  • Give someone a complement. This is a terrific way to break the ice.
  • Get a second opinion. We all want to believe that our voices are heard.
  • Offer assistance.
  • Look for areas of agreement.
  • Seek assistance or information.
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Greetings are one of the most important aspects in conversing with a customer. A general greeting is usually a smiley face, followed by a question. For example, "How can I help you today?" or "Hi there! How are you doing today?"

  • Tell me about your background.
  • Have you recently done anything exciting?
  • What brought a grin to your face today?
  • What was your first impression of the host?
  • What is your preferred method of social media?
  • What's the most recent good book you've read?
  • Do you have any podcasts that you listen to?

Small talk is often a lost art in today's age of technology. As we rely more on digital communication, small talk has become an unwelcome necessity. However, it's not as difficult as it seems and you can improve your small talk game with just a few tricks.

Ask a question in response to a simple "hi." "How are you doing?" is a common approach to react and continue the conversation. To acknowledge the person, you could wish to add a simple "hi" to your response, such as "Hi there!" "How are you doing?" or "Hey, dude."

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