Career In Sales > Customer Retention

Importance and Techniques of Retaining the Customer

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Learner's Ratings

4.8

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T
Tamalendu Jana
4

Outstanding

D
Dharmendra Vishwakarma
5

Amezing 👌

T
Tauseef Raza
5

CORSE BHT ACHHA H KOI SAWAL HO TO KAISE CLEAR KRE

R
Rayyan Ahmed
5

It's a good course but I already completed course but I see 29% course complete is visible but I already completed...

T
Taruna Behal
5

Some time we heard only voice & there is not showing any video

H
Himanshu Kumawat
4

nice information you provide

P
Priya Ranjan Panigrahi
5

Very motivating.

B
Bigyan Mohanty
5

Excellent

A
Avnesh Kumar
5

Yes avnesh I'm happy to learn on this platform learn varn on this platform learn varn.com I'm thank ful to the trainer mamas well way of teaching is extra ordinary also course material are sufficient

S
Shah Mohammad Roohullah
4

Yes, surely I'm happy to learn on this platform"learnvern.com I'm thankful to the Trainer mam as well, her way of teaching is extraordinary also course materials are sufficient. Thanks

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Course Content

  1. Getting Started
    13m 7s

  1. Art of Selling
    14m 37s
  2. Developing a Growth Mindset
    14m 57s

  1. Importance of Targets in Sales
    15m 18s
  2. You Must Fight Against Conditioning
    16m 18s
  3. Assignment : Setting Targets
    1m 50s

  1. Consultative Selling
    15m 12s
  2. Importance of Consultative Selling
    15m 31s
  3. Building Trust
    13m 10s
  4. Developing a People-oriented Approach
    17m 15s
  5. Assignment : Consultative Selling
    3m 18s

  1. Selling in Various Types of Markets
    16m 2s

  1. Understanding the Sales Funnel
    15m 22s
  2. Sales Funnel - A Case Study
    13m 26s
  3. Assignment : Sales Funnel
    1m 42s

  1. Prospecting - An Efficient Way to Find Customers
    12m 28s
  2. Business Scoping - Finding your Target Customers
    15m 21s
  3. Importance of Planning in Sales
    15m 20s
  4. Importance of Preparation Before a Sales Meeting
    15m 28s
  5. Importance of Small Talk in Sales
    15m 19s
  6. Small Talk - Demonstration
    2m 7s
  7. Probing or Establishing Connection with Customers
    14m 44s
  8. Type of Questions to Ask While Probing
    15m 15s
  9. Probing - Demonstration
    4m 29s
  10. Assignment : Sales Process
    4m 28s

  1. Creating an Effective Elevator Pitch
    11m 40s
  2. FAB Technique for Better Selling
    12m 27s
  3. FAB Technique - Demonstration
    4m 25s
  4. Creating a Compelling Pitch
    16m 21s
  5. Assignment : Sales Pitch
    1m 23s

  1. Understanding Objections
    13m 11s
  2. Handling Objections
    15m 21s
  3. Objection Handling - Demonstration
    4m 28s
  4. Assignment : Objection Handling
    1m 31s

  1. Importance of Negotiation in Sales
    12m 50s
  2. Negitiation Skills
    13m 52s

  1. Understanding Closures in Sales
    7m 25s
  2. Sales Closure and its Types
    13m 44s
  3. Sales Closure - Demonstration
    5m 58s

  1. Importance and Methods of Follow-up in Sales
    12m 41s
  2. Importance of Providing After-Sales Support
    16m 2s

  1. Importance and Techniques of Retaining the Customer
    14m 19s
  2. Assignment : Customer Retention
    1m 22s

  1. Importance of Customer Service
    13m 44s
  2. Ways to Make Your Customers Happy
    11m 50s
  3. Assignment : Customer Service
    1m 11s

  1. Sales: Myths vs. Facts
    15m 25s

  1. Cross-Selling and Upselling
    8m 32s
  2. Importance of Cross-Selling and Upselling
    9m 15s

  1. Etiquettes in Telephonic Sales Call
    14m 33s
  2. Effectively Handling a Telephonic Sales Call
    15m 4s
  3. Making a Great Telephonic Sales Pitch
    14m 52s
  4. Telephonic Etiquette - Demonstration
    5m 26s
  5. Objection Handling and Closure in Sales
    15m 28s
  6. Assignment : Telephonic Sales
    2m 18s

  1. Lead vs. Reference
    15m 9s

  1. Course Summary
    5m 48s

  1. Interview Questions
    10m 10s

  1. Career Guidelines
    6m 54s
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